Attention: Misuse of the Quab Express Brand for fraud

There are more and more attempts at fraud on the Internet and via e-mails. Criminals misuse the name Quab Express as the sender and send fake e-mails, comments or private messages via our social media channels, especially to private individuals, but also to companies. These often contain requests for payment or personal data.

Recipients of such a message should inform Quab Express immediately and under no circumstances comply with requests for payment.

Quab Express will never ask recipients by e-mail to pay the purchase price of goods via an online payment system, credit card or bank transfer.

Fraudulent messages are indicated, for example, by spelling and grammatical errors as well as blurred company logos. If the sender is unknown, attachments should generally not be opened.

Quab Express is not liable for any damage caused by fraudulent activities of third parties misusing the name of QUAB EXPRESS . QUAB EXPRESS therefore accepts no responsibility for any costs, charges or payments unlawfully levied as a result of fraudulent activity.

Deception at the doorstep

Scammers in a number of areas have come up with a new trick to defraud unsuspecting individuals of cash. They ring the doorbell – wearing the uniform of a well-known delivery company such as QUAB EXPRESS – claiming that they have a cash-on-delivery parcel, often also saying that it its’s for a neighbour. The content of the parcel later turns out to be worthless.

Please do not pay for unexpected cash-on-delivery parcels – neither for yourself nor on behalf of neighbours. Check whether the label on the parcel is genuine and whether your name and address, and those of the sender, are shown correctly and in full. If you have any doubts, it is better to refuse to accept the parcel or to contact the customer services department of the relevant service provider.

Our response to fraud queries

Please report any suspicious activity to our Information Security team at: [email protected]

We thoroughly investigate every report of suspected fraud, but generally do not respond to personal inquiries. If you have questions about the status of a shipment, please send them directly to our customer service team.